Terms & Conditions

PLEASE READ CAREFULLY.

BY ACCESSING ANY AREAS OF THE WEB SITE YOU AGREE TO BE LEGALLY BOUND, AND TO ABIDE BY, THESE TERMS OF USE.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE BELOW, PLEASE DO NOT USE OUR SERVICE. FarRide.com INC RESERVES THE RIGHT, AT ANY TIME, TO MODIFY, ALTER OR UPDATE THESE TERMS OF USE. YOU AGREE TO BE BOUND BY SUCH MODIFICATIONS, ALTERATIONS OR UPDATES.

Billing

FarRide.com drivers are prohibited from soliciting gratuities.

Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, fuel surcharge, cell phone)

All published rates are subject to change without notice.

All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.

Due to fluctuating currency exchange rates, U.S. dollar equivalents of international rates may vary.

Applicable taxes will be charged as required.

A 25 % U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Similar surcharges apply to trips occurring on recognized holidays in locations outside the United States.

Sedans

On Time Guarantee:

If we are 15 minutes late, your ride is free. To qualify, customers must reserve online and at least 24 hours in advance. Excludes weather-related delays. Covers base fare value up to $100, and excludes tolls, tips and surcharges.

Corporate 50% First Ride Discount:

The 50% off your first ride, corporate discount, is applicable after a valid appointment has been set up to discuss the setting up of a corporate account.

Reservations:

We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.

No-Shows:

If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, 844-999-7433 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person's phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A "No Show" fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call 844-999-7433 to avoid a "No Show" fee.

Credit Card Transactions:

We only take an authorization on the card to guarantee funds availability, it will show as (Pending transaction) if you check your credit card account statement on-line. The authorization amount is usually higher than the expected charges in the event you decide to make some additional stops you did not inform us of or changed your destination. We will then charge your card after the trip has been completed. All receipts are sent by email.

Disputes:

For Corporate clients with established corporate accounts all charges of the invoice will be considered correct and due upon receipt, unless we receive an objection within 10 days from the invoice date. Copies of the vouchers under dispute should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

For Individual accounts and personal profiles, all charges applied to the customer's credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

Collection Fees:

You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due incases of non-payment.

Rates Changes:

FarRide.com , Inc can change the rate book and any of the services, charges, costs, fees and expenses at any time without prior notice.

Itemized Invoices:

For Corporate clients with established corporate accounts, Itemized invoices will be sent regularly on a net 10 (Every 15 or 30 days).

For Individual accounts and personal profiles, Itemized invoices are sent only when requested.

Payment Due Date:

For Corporate clients with established corporate accounts, All payments should be received no later than 15 days from the invoice date unless otherwise agreed on in the contract. Payments not received within the time frame allowed shall occur interest charges added of %18 yearly or %1.5 monthly.

For Individual accounts and personal profiles, All payments should be received after executing the ride. For credit card holders the total charge will be charged to their credit card after completion of ride.

Point To Point Fare:

Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.

Hourly Rates:

Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.

Waiting Time:

A 30 minutes for domestic, 60 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.

A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10 minute increments after the grace period.

FarRide.com checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).

For train station pick-ups, train schedules can't be monitored. Therefore, billing begins at the scheduled pick-up time.

Stops:

Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.

Tolls:

All round trip tolls are billed to the customer depending on the route chosen. FarRide.com will charge for all round trip tolls to and from the designated destination FarRide.com only collects the tolls, We do not charge them.

Meet & Greet

A $12 fee for Meet & Greet will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 60 minutes free for international flights from the arrival time.

Parking:

All parking fees and other airport regulatory fees are additional (usually $7.00-$10.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.

Gratuity:

A 15% tip (gratuity) is added to every trip, there is no need to tip anything additional to the drivers unless you would like to.

Child Seats:

FarRide.com recommends that parents get their own car seat however we can provide one for an additional $15 per seat (please mention that you will need a car seat when you place your reservation).

Flat-rate rides

FarRide.com has standardized routes with flat-rate pricing for travel to and from most major cities and airports.

Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. After a five (5) minute grace period on all flat-rate trips that do not begin at an airport, there is an $5.00 charge for every five (5) minutes a chauffeur is waiting.

Passenger-requested stops on route during a flat-rate trip will be charged at $5.00 per five (5) minute increment.

Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.

Time-based rides

Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.

Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.

Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.

Time-based charges are billed in 30-minute increments.

Non-sedan vehicles (SUVs, Luxury Sedans)

All non-sedan vehicles to which a flat-rate does not apply will be billed on an hourly basis.

Rides between locations to which a flat-rate does not apply will be billed for the time the vehicle and chauffeur are at your service. The vehicle hourly rate will apply.

Time-based rides are subject to a fixed positioning charge that represents the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. All positioning charges are fixed according to vehicle type.

Time-based rides along a small number of routes are subject to a time-based positioning charge that represents the time it takes the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The vehicle hourly rate will apply.

Time-based charges are billed in 30-minute increments.

Cancellation and no-show fees

Cancellation charges equal to the rate confirmed at time of reservation will apply unless:

Sedans are cancelled more than one (1) hour prior to scheduled pickup time.

Sport utility vehicles are cancelled more than six (6) hours prior to scheduled pickup time.

Luxury Sedans are cancelled more than Twelve (12) hours prior to scheduled pickup time.

Coordinators are cancelled more than forty-eight (48) hours prior to the scheduled arrival time.

A no-show fee equal to the base fare price of the trip, plus any applicable waiting time fee, will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, call 844-999-7433 if you cannot locate your sedan.

The above cancellation terms represent standard policy at FarRide.com and may be modified from time to time based on market, desired reservation dates and vehicle availability. All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede the above.

Additional

Neither FarRide.com , nor any of its subcontractors or affiliates, shall be liable for or assume any liability or responsibility whatsoever for any lost or misplaced personal property or any other item left in a vehicle.

In no event will FarRide.com or any of its subcontractors or affiliates be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to fire, earthquake, weather, traffic, road construction, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay caused by any air or ground passenger carrier, or any other circumstances beyond the reasonable control of FarRide.com , its subcontractors or affiliates.

FarRide.com can provide a child safety seats up request for a fee. Parents and guardians of children traveling in FarRide.com vehicles are responsible to installing child safety seats in accordance with state and federal laws.

The following items are prohibited from FarRide.com vehicles: alcoholic beverages, glass containers, smoking, firearms, explosives and fireworks.